Internal

Change contact when replying from Freshdesk
In the ticket press the three dots (top right) Select 'edit ticket details' Search for new main contact Press save Then you will be able to ...
Mon, 1 Feb, 2021 at 6:03 PM
Certificate location in Firebase
1. Obtain User UID 2. Certificate location stored under state   3. Search for user UID, select course > certificate > pdfPath 4. Firebas...
Wed, 6 Oct, 2021 at 6:37 PM
Data Processing
1)     Can I get a more precise time-frame for how long a staff member’s personal data will be stored by Heineken? The personal data retention periods appl...
Mon, 1 Feb, 2021 at 6:03 PM
Move learner to another account and establishment
In case of support requests when customers are unable to register using their invitation link and are unable to request a new one a quick solution is for us...
Fri, 20 Nov, 2020 at 5:34 PM
How to flag production test accounts as 'isTest'
Firebase Accounts  Find the correct Account In the far right hand column, select +Add field Set “isTest” to true to the account record: Field - isTest ...
Thu, 22 Apr, 2021 at 11:37 AM
How to find out when a subscriber is up for renewal using Firestore
Log in to Firebase Cloud Firestore Accounts Locate your account Under 'Subscription' collection look for currPeriodEnd date
Mon, 1 Feb, 2021 at 6:03 PM
Locate Customer's account in Firestore using customer's email address
Paste customer's email into Stripe Login to Firebase Select Cloud Firestore Select Accounts Choose the filter option Select name and apply Scroll...
Mon, 1 Feb, 2021 at 6:04 PM
If a learner has an android that is not showing 'Join now' - how to register on the learner's behalf
Ask learner to forward sms invitation to +447551316987 Open invite link on an iphone to see if the 'Join now' option is available. If it is, fol...
Mon, 1 Feb, 2021 at 6:08 PM
Email templates - response to common issue
Registering user with a temporary password Hi <name>, I hope this finds you well. I have checked our database and could not find a registered ...
Fri, 20 Nov, 2020 at 5:36 PM
Add purchase reminder email feature (How to send the email)
Step 1: Add purchase reminder email triggered by account sub-collection record 1. In the accounts collection, select 'Start collection' and ty...
Fri, 30 Apr, 2021 at 12:58 PM